SHIPPING POLICY

Delivery costs will be added to the order at checkout.  My posting and packaging costs start at £7.00 and will vary depending on how many items you buy.  If you have ordered multiple items then they will be grouped together and you will only be charged one delivery price.  I currently only ship within the UK and use a courier to send my pots and will pack them carefully as I'm very keen they arrive safely with you.  Estimated delivery is within 7 days of order though this may vary over public holidays.

I cannot be held responsible for a missing parcel if it has been left in a safe place.

 

I re-use packaging materials and so you might find a combination of eco loose fill, cardboard wadding or previously used bubble wrap keeping your pot safe through the post. 

 

You are also most welcome to collect from my studio in Turville, Buckinghamshire where visitors are always welcome.

RETURN & EXCHANGE POLICY

If you aren't  satisfied with your item then I am happy to accept returns within ten working days of receiving the item.   Please contact me at jenny@zolkwer.com to arrange details of the return.  The item must be returned unused, undamaged and in original packaging.  The postage costs are not refundable.

If the item arrives damaged please contact me immediately at jenny@zolkwer.com and send me photographs of the item as you found it when opening the parcel.  It may be difficult for me to send an exact replacement as all my ceramics are one offs, but I will send you photographs of the options for you to choose from.